Privacy Policy
Last updated: 25 June 2026
LJ Laundry Services Limited is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, submit an enquiry, request a quote, place an order, or otherwise interact with us.
This Privacy Policy should be read alongside our Terms and Conditions and Cookie Policy.
Who We Are
This website is operated by LJ Laundry Services Limited, referred to in this Privacy Policy as “we”, “us” or “our”.
LJ Laundry Services Limited is registered in England and Wales under company number 08154790.
Our trading address is:
Building 2
Pool Industrial Park
Wilson Way
Pool
Redruth
Cornwall
TR15 3RX
For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, LJ Laundry Services Limited is the data controller for the personal data we collect and use.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us by email at:
hayley@ljlaundryservicesltd.co.uk
Personal Data We May Collect
We may collect and use the following types of personal data:
Information You Give Us
You may provide personal data to us when you:
- submit an enquiry form;
- request a quote;
- place an order;
- contact us by phone, email, post or through our website;
- upload photos or provide details about garments, laundry, linen hire, wedding dress cleaning or other services;
- provide delivery, collection or billing information;
- ask us to contact you about our services.
This information may include:
- your name;
- business name, where applicable;
- email address;
- phone number;
- postal address;
- collection or delivery address;
- order details;
- garment or item details;
- images or photos you upload or send to us;
- payment or billing information, where applicable;
- any other information you choose to provide as part of your enquiry or order.
Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, including:
- your IP address;
- browser type and version;
- device type;
- operating system;
- time zone setting;
- pages visited;
- time spent on pages;
- referring website or search engine;
- page response times;
- download errors;
- general website usage information.
This information helps us understand how visitors use our website, improve website performance, keep the site secure, and fix technical issues.
Information From Other Sources
We may receive personal data from third parties where this is relevant to providing our services or managing our business. For example, this may include information from payment providers, booking systems, delivery providers, analytics tools, or email service providers.
How We Use Your Personal Data
We use your personal data for the following purposes:
| Purpose | Type of Data Used | Lawful Basis |
|---|---|---|
| To respond to enquiries and quote requests | Name, contact details, enquiry details, uploaded information or images | Legitimate interests and/or steps prior to entering into a contract |
| To provide our laundry, linen hire, wedding dress cleaning or related services | Name, contact details, order details, collection/delivery details, garment or item details | Contract |
| To arrange collections, deliveries, bookings or service updates | Name, phone number, email address, address, order details | Contract and legitimate interests |
| To process payments, invoices and records | Name, billing details, order details, payment information | Contract and legal obligation |
| To manage customer service and respond to questions or complaints | Name, contact details, order details, correspondence | Legitimate interests, contract and legal obligation |
| To improve our website and services | Website usage data, technical data, enquiry trends | Legitimate interests |
| To keep our website secure and prevent misuse | IP address, technical data, website usage data | Legitimate interests |
| To send service-related communications | Name, email address, phone number, order details | Contract and legitimate interests |
| To send marketing communications, where permitted | Name, email address, marketing preferences | Consent or legitimate interests, depending on the circumstances |
| To comply with legal, tax and accounting obligations | Customer records, invoices, payment records, correspondence | Legal obligation |
Marketing Communications
We may contact you with information about our services where you have asked to receive this information, where you have previously enquired about or used similar services, or where we are otherwise permitted to do so by law.
You can ask us to stop sending marketing communications at any time by contacting us at:
hayley@ljlaundryservicesltd.co.uk
We will not sell your personal data to third parties for marketing purposes.
Cookies and Website Tracking
Our website uses cookies and similar technologies to distinguish you from other users, improve your browsing experience, understand how visitors use our website, and improve our services.
Some cookies are necessary for the website to work properly. Others, such as analytics or marketing cookies, may only be used where appropriate consent has been given.
For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.
Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary for the operation of our business and the provision of our services.
This may include:
- website hosting providers;
- form and website plugin providers;
- email and SMTP service providers;
- IT support providers;
- payment processors;
- accounting and bookkeeping providers;
- analytics and search engine providers;
- delivery or collection service providers, where applicable;
- professional advisers, such as accountants, insurers or legal advisers;
- regulators, law enforcement agencies or other authorities where required by law.
We only share personal data where necessary and where there is a lawful reason to do so.
We do not sell your personal data.
Uploaded Images and Information
If you upload or send images, such as photos of garments, wedding dresses, linen, laundry items or other service-related items, we will use those images for the purpose of reviewing your enquiry, preparing a quote, providing our services, handling customer service, and keeping appropriate business records.
We will not use your uploaded images for marketing purposes without your permission.
Please avoid sending unnecessary personal information in images or descriptions unless it is relevant to your enquiry or order.
Where Your Data Is Stored
Your personal data may be stored electronically or in paper form.
Electronic data may be stored on our website systems, email systems, customer management systems, accounting systems, cloud storage, or other secure business systems used by us or our service providers.
Some of our service providers may process or store data outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection law.
How Long We Keep Your Personal Data
We will only keep your personal data for as long as necessary for the purposes for which it was collected.
The length of time we keep data may depend on:
- the type of information;
- the reason it was collected;
- whether you become a customer;
- whether we need it to provide services;
- whether we need it for legal, tax, accounting, insurance or dispute purposes;
- whether you have asked us to delete it and we are able to do so.
As a general guide:
- enquiry information may be kept for a reasonable period so we can respond and follow up;
- customer, order, invoice and payment records may be kept for longer where needed for legal, tax, accounting or business record purposes;
- website analytics data is usually retained in an aggregated or limited form;
- marketing preferences may be kept so we know whether you have opted in or opted out.
When personal data is no longer needed, we will delete it, anonymise it, or securely dispose of it.
How We Protect Your Personal Data
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure website hosting, access controls, password protection, encryption where appropriate, security software, regular updates, and limiting access to personal data to those who need it for business purposes.
However, no method of transmission over the internet is completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information transmitted to our website.
Your Data Protection Rights
Under UK data protection law, you may have the following rights:
- the right to be informed about how your personal data is used;
- the right to access the personal data we hold about you;
- the right to ask us to correct inaccurate or incomplete personal data;
- the right to ask us to delete your personal data in certain circumstances;
- the right to ask us to restrict how we use your personal data in certain circumstances;
- the right to object to certain uses of your personal data;
- the right to data portability in certain circumstances;
- the right to withdraw consent where we rely on consent to process your personal data.
The right to object is particularly important where we process your personal data based on legitimate interests or for direct marketing. You can object to direct marketing at any time.
To exercise any of your rights, please contact us at:
hayley@ljlaundryservicesltd.co.uk
We may need to ask you for proof of identity before responding to your request.
Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the matter.
You can contact us by email at:
hayley@ljlaundryservicesltd.co.uk
You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.
Third-Party Links
Our website may contain links to third-party websites.
If you follow a link to another website, please note that those websites will have their own privacy policies. We are not responsible for the content, privacy practices or policies of third-party websites.
Please check the relevant privacy policy before submitting personal data to any third-party website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page. Where appropriate, we may also notify you by email or by displaying a notice on our website.
Please check this page regularly to ensure you understand how we handle your personal data.
Contact Us
Questions, comments and requests regarding this Privacy Policy should be sent to:
LJ Laundry Services Limited
Building 2
Pool Industrial Park
Wilson Way
Pool
Redruth
Cornwall
TR15 3RX